Wednesday, January 03, 2007

December Newsletter

Happy Holidays, My Computer Works Customers!

We have quite a few great topics to cover this month, including some holiday shopping tips, information on protecting laptop data, Internet Explorer 7, and this month’s Microsoft Updates, so I will get right into it!

Gift Certificates
Shopping days before Christmas are almost in the single digits. If you don’t know what to get someone for Christmas, we are the perfect gift idea! If you would like to purchase My Computer Works’ service for a friend or family member as a great holiday gift, we will provide you with a gift certificate to hand to your loved ones. Call our sales line at 1-866-363-0580 to get one today!

Also, I want to congratulate Gerri Barten of Phoenix! Gerri was the winner of our iPod drawing this month.

We are going to continue with another iPod drawing for January. If you sign up an additional subscription for service OR if you refer a friend or family member to us before JANUARY 10th, we’ll enter you into a drawing to win a brand new iPod Nano!

Tell your friends and family to mention your name when they sign up for service with My Computer Works! The more new subscriptions you sign up, the more chances you have to win!

Call 1-877-MCW-MYPC to sign up a new subscription and take advantage of this promotion!

Feel free to forward this promotion to your friends and family; you can enter more than once!

AND…My Computer Works can help you set up your new iPod Nano!

Shopping Online
Did you know that online retail sales this year are going to hit $27 BILLION? More and more people are buying holiday gifts online and having their gifts shipped directly to the recipients. It’s less time consuming and you never have to leave your chair. If you're concerned about the security risks of online purchases, though, I’ll give you one less thing to worry about. A recent study finds that most e-commerce sites are more secure than the average physical retail establishment's Point of Sale (POS) systems! Even so, here are a few tips you should always remember to keep you safe when shopping online.

Always purchase from a secure site. When you are typing in your credit card information, there should be a little yellow lock in the bottom left-hand corner of your web browser. This signifies that your data is secure. The web address will also begin with https://.
Purchase from sites you know. Buying a camera from www.imgoingtostealyouridentity.com just to save $20 probably isn’t the best idea. Try to shop from stores you know.
Don’t shop from a public PC. Don’t go to your nearest public library to use their computer for your holiday shopping. You don’t know who will be on it after you to access information that might still be on the computer.
Use only a trusted network. While it’s fun to sit in the coffee shop on the corner and sip your latte while you shop online, it also isn’t safe. Unsecured networks, commonly wireless, can be an easy way for people to access your personal data.
Always double-check your credit card statements. After getting the bill, verify that the charges shown match up with what you purchased.

Have fun shopping online!

Internet Explorer 7.0
As some of you might know, the new Internet Explorer 7.0 is out. While it has great new usability features, some websites won't display properly and some applications won't open or operate correctly while using it. If you find that Internet Explorer 7.0 is causing problems with some of the websites or applications you use frequently, you can uninstall it by going to “Add or Remove Programs” in the Control Panel, then clicking “Remove” on the Internet Explorer 7.0 entry. After you restart the PC you will then have Internet Explorer 6 to use again. If you think Internet Explorer 7.0 is causing problems on your machine and you want help uninstalling it, you can also give us a call at 1-877-629-6972.

Protecting Data on a Laptop
I read an article in the Wall Street Journal last week recounting yet another laptop that contained thousands of credit card numbers being stolen. While this is a heavily debated subject around here with advice ranging all over the board, I’m going to give you just a couple of the easy tips that can help protect your information. First off, passwords are your friend. It’s always smart to have a password log-in to Windows when you start your machine. Longer passwords that have both letters and numbers are preferred. Second, password-protect those documents and spreadsheets that contain sensitive data. In both Microsoft Word and Excel, if you go to “Tools”, then “Options”, and click on the “Security” tab, you will see a field named “Password to open:”. You can type in your password here. WARNING: There is no way to get back into the file if you forget your password, so while it is a safety precaution, use it at your own risk. If you have highly sensitive data, the best bet is to have an expert encrypt the data and password-protect your hard drive, but these aren’t things you should attempt yourself. If you have any more questions on this topic, call us at 1-877-629-6972.

Microsoft Updates
As always, this is your monthly reminder about Microsoft Updates. It was a slower month for updates this time around, with only three of the updates being critical. Whether there is one update or many, it’s still important to download these regularly to protect your computer and its contents. Check out the link below if you would like to read more about this month’s updates. If you would like help with these updates or have any questions, call us at 1-877-629-6972.

http://www.microsoft.com/technet/security/bulletin/ms06-dec.mspx

Have a wonderful holiday with your loved ones!

Luke Ford
President and Founder
My Computer Works
1-877-MCW-MY-PC
www.mycomputerworks.com


Official Terms and Conditions for iPod promotion: NO PURCHASE NECESSARY. Customer may also enter drawing at company headquarters located at 15905 N. 81st St. #205, Scottsdale, AZ 85260. Offer for current customers only. Only one iPod will be given away. Drawing will be held on January 10th, 2007. Winner will be notified within one week of drawing with directions on claiming prize. iPod Nano is a trademark of Apple Computer and Apple Computer is not affiliated with, or a sponsor of, this promotion or MCW.

Thursday, November 30, 2006

November Newsletter

It’s the My Computer Works November Newsletter!

Hello everyone! Are you ready for the holidays? Don’t worry, I’m not either! There is a lot going on here at My Computer Works and I wanted to give everyone a quick update before jumping into the topics of the November Newsletter; Gift Certificates, Windows Vista, Increasing Spam, and this month’s Microsoft Updates.

We have been growing very quickly here, but we want to assure you that our number one focus is still the high quality service you have been receiving from our technicians. To ensure you still receive this premium care, we have decided to increase our call center staff by 20%! Just as a reminder, if you do receive our voicemail, leave a message and one of our friendly technicians will get back to you shortly.

Also, I want to congratulate Barry Hartdill of Glendale! Barry was the winner of our digital camera drawing this month for referring a friend. We had such success with the September iPod Nano drawing that we are going to do it again!
If you sign up an additional subscription for service OR if you refer a friend or family member to us before DECEMBER 12th, we’ll enter you into a drawing to win a brand new iPod Nano! What a great Christmas gift that would be!

If you were thinking about signing up that home or office computer for My Computer Works service, this is the month to do it! Tell your friends and family to mention your name when they sign up for service with My Computer Works! The more new subscriptions you sign up, the more chances you have to win!

Call 1-877-MCW-MYPC to sign up a new subscription and take advantage of this promotion!

Feel free to forward this promotion to your friends and family; you can enter more than once!

AND…My Computer Works can help you set up your new iPod Nano!

Gift Certificates
We now have My Computer Works gift certificates for sale! Sick of your family bugging you for computer help? Don’t know what to get your parents for Christmas? Know someone who needs the gift of more time and less stress? We are the perfect gift idea! If you would like to purchase My Computer Works’ service for a friend or family member as a great holiday gift, we will provide you with a gift certificate to hand to your loved ones. And remember, if you purchase a gift certificate before December 12th, you will also be entered into the drawing for the new iPod Nano. Call our sales line at 1-866-363-0580 to get one today!

Should I Wait For Vista?
As some of you might know, the new Windows operating system, Vista, is due out early next year. I sat down with my Technical Lead who has tested Windows Vista and asked him what he thought of it and more importantly, if people should wait until Vista comes out to upgrade their computers. He said that just as Windows XP had quite a few bugs initially, he understands Vista to be the same way. Windows Vista also has some pretty hefty memory and CPU requirements. He stated that it does have a lot of functionality, but that the average user wouldn’t use or need most of it. We here at My Computer Works are sticking with Windows XP for now. At least until they issue at least one service pack and get some of the kinks worked out for Vista. If you choose to purchase a new computer before the release of Vista, buy one listed as “Vista Ready”. It will come with a certificate to upgrade to Vista for only $20! Also make sure you purchase a computer with at least 2GB of RAM and a PCI Express video card with 256MB of video memory. The computer should also have a DVD drive and a 7200rpm hard drive to ensure it is easily upgradeable. Feel free to call us at 1-877-MCW-MYPC with any questions.

Increasing Spam
Have you noticed it? I have. Lately, it seems like every morning I come into work, go through my unread e-mail, and find out that half of them are spam messages. Good news: we aren’t going crazy! Bad news: spam volume has increased 120% within the last year! Unfortunately, spammers are getting smarter. Botnets, or “zombie armies” of Internet computers, have gotten so sophisticated that they're almost impossible to shut down. However, our technicians have a few tricks to help with this influx of spam. Give us a call at 1-877-MCW-MYPC and we will let you know our recommendations for you! To read more about the increasing sophistication of spam, check out the link below.

http://www.eweek.com/article2/0,1895,2051949,00.asp

Microsoft Updates
Microsoft released at least five new critical updates this month for their operating systems and for Internet Explorer. As a reminder, My Computer Works has your computer set to download these updates to keep you automatically protected. You don’t even have to think about it! If you do have any questions or concerns though, feel free to give us a call at 1-877-MCW-MYPC.

http://www.microsoft.com/technet/security/current.aspx

I hope all of you have a relaxing and wonderful Thanksgiving!

Luke Ford
President and Founder
My Computer Works
1-877-MCW-MY-PC
www.mycomputerworks.com


Official Terms and Conditions for computer promotion: NO PURCHASE NECESSARY. Customer may also enter drawing at company headquarters located at 15905 N. 81st St. #205, Scottsdale, AZ 85260. Offer for current customers only. Only one computer will be given away. Drawing will be held on December 13th, 2006. Winner will be notified within one week of drawing with directions on claiming prize. Dell is a trademark of Dell Inc. and Dell Inc. is not affiliated with, or a sponsor of, this promotion or MCW.

Monday, October 16, 2006

October Newsletter

Hello everyone, welcome to the October My Computer Works newsletter!

I want to start off by congratulating Dennis Harmon of Scottsdale. Dennis was the lucky winner of a brand new iPod Nano for referring Jennifer Knutson to us during the month of September. We had such great success last month with our referral program that we are going to do it again.

If you sign up an additional subscription for service OR if you refer a friend or family member to us before NOVEMBER 8th, we’ll enter you into a drawing to win a brand new DIGITAL CAMERA!

If you were thinking about signing up that home or office computer for My Computer Works service, this is the month to do it! Tell your friends and family to mention your name when they sign up for service with My Computer Works! The more new subscriptions you sign up, the more chances you have to win!

Call 1-877-MCW-MYPC to sign up a new subscription and take advantage of this promotion!

Feel free to forward this promotion to your friends and family…you can enter more than once!

AND…My Computer Works can help you set up your new DIGITAL CAMERA!

Now, onto some important topics in the tech world we think you should know about. In this edition you will find information about the lawsuit Spamhaus’ recently lost, an updated list of laptop battery recalls, Google’s competition with Microsoft Office, and the latest Microsoft updates.

Spamhaus
Spamhaus, a company that helps to stop spam by keeping what is considered the definitive list of spammers, recently lost a lawsuit and is in jeopardy of being shut down. Many ISP companies rely on Spamhaus’ list of spammers and this could cause all sorts of problems for them, and in turn, more spam for you and me. Unfortunately, there isn’t a one-size-fits-all solution for spam. Spam Bully is a good program, but it is not free. If you use Microsoft Outlook 2003, we can help you set-up their integrated spam blocker. As a tactic to help combat spam, we recommend having at least two email addresses. Give one out to friends and family, and use the other when you sign up for anything online or not. Your grocery store does not need your primary email address. You can sign up for a free email address through www.hotmail.com or www.yahoo.com. Call us if you would like help setting up a secondary e-mail address. Read more about the Spamhaus article by clicking the link below.

http://www.techdirt.com/articles/20061008/163213.shtml

Updated Laptop Battery Recall List
The list of laptop batteries that have been recalled keeps growing. These batteries have a risk of getting so hot that they catch fire. Models involved in the recall include Dell, Apple, IBM, Toshiba, and Fujitsu. To see if your computer is affected, check out the link below. Call us with any questions you might have.

http://www.businessweek.com/ap/financialnews/D8KI2O1G0.htm

Google vs. Microsoft
The Wall Street Journal published an article today outlining new online applications that Google is planning to roll out. Google Docs and Spreadsheets will be offered free online and have more-limited functions than Microsoft Word and Excel. It will target non-professional users who wish to save and access documents and spreadsheets via the Internet. Users will be able to share files and work on them simultaneously. They will also be able to save and open the files in Microsoft-compatible formats. Google states that they are trying to work more in favor of those people who rely on the Internet to save, share, and store files. If you already have a licensed copy of Microsoft Office, we recommend sticking with it for now. It is much more applicable for business professionals. If you are looking for a free alternative, check out Google’s new features.

Microsoft Updates
Microsoft struggled this month with their updates. One critical update was not up to par and will not be released until next month. There were ten updates issued yesterday that address 26 vulnerabilities. So far, it is the largest cluster of update this year. Six of these updates were critical, and we (as always) want to stress to you the importance of keeping Microsoft software up-to-date on your computer. We set up your computer to download these updates automatically, but if you have any questions or concerns, feel free to give us a call at 1-877-MCW-MYPC. If you would like to read more about the updates, check out the link below.

http://www.microsoft.com/technet/security/bulletin/ms06-oct.mspx


Thanks and have a wonderful October!

Luke Ford
President and Founder
My Computer Works
www.mycomputerworks.com


Official Terms and Conditions for digital camera promotion: NO PURCHASE NECESSARY. Customer may also enter drawing at company headquarters located at 15905 N. 81st St. #205, Scottsdale, AZ 85260. Offer for current customers only. Only one digital camera will be given away. Drawing will be held on November 9th, 2006. Winner will be notified within one week of drawing with directions on claiming prize.

Wednesday, September 20, 2006

September Newsletter

Welcome to the My Computer Works Newsletter for September 2006!

In this edition:

- A Massive Dell Recall
- AOL will now be FREE!
- Ten reasons your Internet connection might be slow…and not one is your ISP!
- The latest Microsoft Updates

Don’t forget that we are giving away an iPod Nano this month! To enter, you can either refer a new customer to us (be sure they mention your name), or sign up a second computer on your existing account! This giveaway is only for September so be sure to tell your friends and family!

Massive Dell Recall

Dell is issuing a massive recall of 4.1 million battery packs, used in several of its laptop lines, because of a risk of overheating and fire. The recall affects certain Inspiron, Latitude and Precision mobile workstations and XPS units shipped between April of 2004 and July of 2006. To find out if your laptop is affected, check out the link below. If you need help clarifying whether your Dell Computer is included in the recall, please feel free to call My Computer Works!

https://www.dellbatteryprogram.com/

FREE AOL

AOL recently announced that no longer will AOL members have to pay for AOL's content and most services. Instead, anyone who can get onto the Internet will have free access to the articles, images, interactive tools and other goodies that once were provided exclusively to AOL subscribers. AOL will use advertising to finance this move. If you are a paying AOL user, you can now save that monthly subscription money! More information can be found through the following link. This means that you don’t have to PAY for that AOL email address anymore! Please feel free to call My Computer Works if you need help transitioning your AOL email!

http://www.iht.com/articles/2006/08/02/business/ptend03.php

Ten Reasons Your Internet Connection Might Be Slow

(And guess what, not one of them has to do with your service provider! Read on to learn more…)

We all know the drill: you open your Internet connection expecting a quick start-up…after all, you do have high-speed access. Unfortunately, today it is at a snail’s pace. Frustration sets in, and you automatically blame your Internet service provider, but wait…they may not be the problem. Check out the list below for other reasons you might be experiencing issues with the Internet.


1. Too many applications running
Having too many applications or windows open can lead to a memory squeeze on your computer. Keep open those things you need, and close those you really don’t.

2. Insufficient amount of memory
People who have upgraded their computer(s) are even more at risk for this problem. Newer software tends to eat up more memory and you may need to install extra memory to keep it running at its best.

3. Infections from viruses or spyware
These infections can make your computer slow to a grinding halt. If you notice pop-ups, browser redirects, and sluggish performance from your PC, chances are you have a nasty bug. These are becoming more and more common with most people at a high risk.

4. Fragmented and/or full hard drive
When a computer has to skip to different sections of the hard drive to find files, it can take a while. A disk defragmentation is recommended once a week. Have a computer technician help you with this if you’re not sure how to do it.

5. Faulty network adapter or driver/Bad network cable
Just like any product lifetime can come to an end, so do network cards and cables. If you are experiencing intermittent service, some of your equipment may be failing.

6. Interference or poor wireless signal (for wireless network users)
Typical wireless signals are good for about 300 feet without objects blocking them. If you are experiencing a slow wireless connection, try getting closer or restarting (power-cycling) your router.

7. Operating system or program file corruption/Operating system or programs not currently updated
Microsoft releases updates monthly for their Windows operating systems. These are important to download and install because they fix operating system problems.

8. Indexing or desktop service running
Google and Microsoft have released desktop search programs that steal memory and resources from your computer. Turn off these programs to help speed up your machine.

9. Problems with site being visited or the routing from that site on the Internet
Make sure you try a few different websites if you are having problems with the Internet. Every site performs maintenance, so it is possible that the one you are trying to access might be down.

10. Browsing during peak traffic times (yes, there is an Internet rush hour as well!)
Just as a freeway slows when too many cars are on it, the Internet slows when too many people access it. Try doing your surfing/browsing during off-peak hours.


If all else fails, a good solution to any computer problem is to try rebooting, as this can help free up memory and re-establish standard system settings.

These tips will help keep you online, whether at work or home! If you aren’t sure this is within your experience level, feel free to call My Computer Works for immediate, unlimited, and affordable computer support at 1-877-839-8057.

Microsoft Updates

Microsoft released just a few updates this month. However, don’t forget that these are extremely important to install on a regular basis. They help fix holes and bugs that could allow a hacker into your computer! To read more about the updates, you can click on the link below. As a My Computer Works customer, your machine should download these updates automatically, but if you have any questions, feel free to call us at 1-877-839-8057.

http://www.microsoft.com/technet/security/bulletin/ms06-sep.mspx

Thanks and have a wonderful month!

Sincerely,
Luke Ford
President and Founder

Official Terms and Conditions for iPod Nano drawing: NO PURCHASE NECESSARY. Customer may also enter drawing at company headquarters located at 15905 N. 81st St. #205, Scottsdale, AZ 85260. Offer for current customers only. Only one iPod Nano will be given away. Drawing will be held on October 1st, 2006. Winner will be notified within one week of drawing with directions on claiming prize. iPod Nano is a trademark of Apple Computer and Apple Computer is not affiliated with, or a sponsor of, this promotion or MCW.

Friday, August 18, 2006

Public Speaking is Key

Scottsdale Business Grows Revenue through Public Speaking


SCOTTSDALE, Arizona (August 18, 2006) – My Computer Works, a Scottsdale company that provides small businesses and consumers instant help for nearly all computer software issues, is expected to grow its revenue over 850% from 2005 to 2006. According to My Computer Works, at least 50% of the customers they acquired in the last year were from public speaking engagements with various groups Valleywide.

My Computer Works, a Scottsdale, Arizona-based company, employs the unique technique of supporting computer users via the Internet with a U.S-based help desk. They offer an unlimited-use service where technicians log into a customer’s machine with their permission, and immediately offer help. Technicians can fix personal computer problems or act as a technology advisor, answering computer-related questions.

“Most consumers and small businesses do not realize that they don’t have to work for a large company to have access to immediate technical help ,” states Luke Ford, President of My Computer Works. “With limited marketing dollars, we have had to be creative to get in front of our potential customers. Public speaking engagements have been tremendous in our growth this year.”

Ford and his team speak at events five times a week on average. Small business professionals, in-home businesses, and consumers flock to him after a presentation. “We have a great service, and when we can get in front of people and explain it to them, we hit gold every time.”

About My Computer Works®, Inc.: My Computer Works, Inc. is a remote computer help desk service company offering safe, secure and simple personal computer solutions for the home and small business computer user. The company was incorporated in 2004 in Scottsdale, Arizona and utilizes a virtual technician service center to support its customers. The company’s technicians solve personal computer issues seven days a week remotely through high-speed Internet access. Sign up for their service by visiting www.mycomputerworks.com or calling 1-877-839-8057.

CONTACT INFORMATION:
Jade Waterman
My Computer Works
480-922-3567
Service: 1-877-839-8057
www.mycomputerworks.com

© 2006 My Computer Works. All rights reserved.

Wednesday, August 09, 2006

85239.com

Check out an article posted on 85239.com about our partnership with Orbitel here:
http://www.85239.com/news/detail.cfm?id=5077

Tuesday, August 08, 2006

August Newsletter

Hello My Computer Works Customers! Our articles this month include Google fighting spyware, poor anti-virus protection, the usual Microsoft Updates, and a great gift for your kids. Read on…

Google Fights Spyware

Google, one of the world’s largest search engines, has started warning computer users if they are about to visit a webpage that could harm their computer. When users click on a link to a page known to host spyware or other malicious programs, a warning will pop up advising the user not to continue further. Whatever the user then chooses to do is up to them. A research report released in March of this year stated that 4 to 6 percent of web pages host harmful content. For some keyword searches, such as “free screensavers”, that number increases dramatically to a whopping 64 percent! If you want to read more about Google’s new initiative, check out the link below.

http://news.bbc.co.uk/2/hi/technology/5251742.stm">


Popular Anti-virus Software Only Has Twenty Percent Success Rate

New malware (or software inserted for a malicious purpose such as a Trojan horse, virus, or worm) is getting smarter. According to the Australian Computer Emergency Response Team (AusCERT), 80 percent of malware is left undetected by most popular desktop anti-virus applications. In fact, AusCERT goes on to state quite plainly that these anti-virus programs simply “don’t work” when it comes to catching the latest strains of malware. Cybercriminals are designing their Trojans and viruses to bypass any and all detection. Using more than one piece of anti-spyware in conjunction with a less commonly known anti-virus program can help. See the article link below to learn more. We at MCW can help you make the best software choices for your situation to protect you from this malicious software. Let your friends know they are at risk and to call My Computer Works at 1-877-839-8057 today!

http://www.zdnet.com.au/news/security/soa/Eighty_percent_of_new_malware_defeats_antivirus/0,2000061744,39263949,00.htm


Microsoft Updates

August was a busy month for Microsoft. There were 12 new patches released this month, which is higher than normal. Computer users can look forward to getting up to nine critical patches along with up to three important patches, depending on whether they are running Windows 2000 or Windows XP. My Computer Works emphasizes the importance of staying current on the patches. You can read more about all the released patches by clicking the link below.

http://www.microsoft.com/technet/security/bulletin/ms06-aug.mspx


Give Your Kids a Gift They Can Use

It’s August - most parents’ favorite month, and it’s definitely not because of the heat! Back to school time for our kids means more homework, and more time on the computer. Make sure yours is protected with My Computer Works Service! Is your child away for college? No problem. What better gift to give them than a help desk whenever they need it? Those last minute papers are sure to be printed and turned in with MCW on their side!


Thank you and have a wonderful Fall!

Luke Ford
President and Founder
My Computer Works, Inc.

About MCW

  • What is My Computer Works? We are a unique service that HELPS computer users like YOUSELF use your computer! When you have challenges with your computer, we remotely connect via the internet and fix it! Our friendly, U.S based technicians will solve your computer issues immediately! Our service is available 7 days a week, 365 days a year. My Computer Works gives you immediate service that can SAVE you TIME & MONEY.

    Call us at 1-877-629-6972
    or visit us online at
    www.mycomputerworks.com